"MOLLOY, LLC /// Business Development Group ///"

August, 2007

Hi Guys,

I wanted to personally let you know what has happened here, as you have been a part of our success. Mel, 'excellent job' with your training and feedback to the people here! You got their attention and made it stick... plus, you proved that the process works!

Dan, your positive outlook and vision for everyone is inspirational. You can see the value and potential outcome. 'Real vision' is a rare gift... that when properly employed, it can bring people and teams to levels they never dreamed of. That happened to this group.

We doubled our 'Retail Appointments' over the past 18 months - and we are currently maintaining it over the 50% mark! Our overall appointment rate improved by almost 50%! This is while call volumes more than doubled with very little additional overhead added.

In short, thank you for making such a huge and profitable difference for me and the team at our call center.

Regards,
Bruce Aschenbrener
Auto Glass Specialist

August, 2007

"Dan has developed a very unique and effective program which I endorse. BusinessVoice is working with Molloy, LLC to roll out this program to our clients on a national basis. Increasing sales through the effective use of powerful language is what BusinessVoice has always been about. Toward that end, Dan and I have a shared vision and commitment".

Jerry Brown
Founder / President, BusinessVoice

May, 2007

MEMO FROM:
Danny Savage, General Manager
Don's Mobile Glass, Modesto CA

RE: Five new Customer Service Reps in the
Language of Commitment™ Training Program
[using the Molloy Web Tools to support the process]:

“They all started Monday; the first day was spent watching all the Molloy on-line videos for all four classes and taking the tests. Then we listened to about twenty mystery shopping calls (old and new) for comparison to demonstrate what the program has done for us, and then we practiced the script the rest of the time.

The Dashboard has really been a useful tool... in the training and orientation of these new CSR's; I think they will do very well! I spent a lot of time on the approach and they have their scripts and their notes along with the workbook and web tools access.

By the end of Tuesday, they were doing fantastic in their practice!”

Danny Savage
General Manager
Don's Mobile Glass, Modesto, CA

November, 2006

Dear Dan:

We are experiencing very positive results! Comparing September and October 2005 with September and October 2006, we've had a 40% increase in sales. Our team is definitely more confident!

With the Molloy L.O.C. training we embarked on in July, the team is better prepared to present our programs than ever before. Our CSR's now do a much better job of answering the phone and qualifying potential new customers. The mystery shopping keeps everyone one their toes, and the monthly coaching calls keep reinforcing the improved habits. We also recognized the CSR's who had scored one or more calls with a score of 140 on Mystery Shopping reports at a recent CSR meeting; there were 13 or 14 people who had achieved perfect scores in the quarter that ended September 30th!

There's an old Eskimo saying that goes, "If you aren't the lead dog the view never changes". I expect our Managers and CSR's to be the lead dogs on sales and customer service in every area where we operate. We are on the way!

Dan Manson
President, Indiana Division / Inergy Propane

May, 2005

Dear Dan:

It has been 6 months since we began working together to instill the “Language of Commitment” with our entire sales team. You promised to make a fundamental change in the way we approach each sales opportunity both on the phone and at the front counter. You said it wouldn't be easy and we might only “reach” 75% of the sales associates. Well, you were wrong about one thing; we reached 90% of the associates, not the 75% you promised.

We are extremely satisfied and excited about what the future holds for Mountain View Tire & Service Inc. We now have a cohesive sales plan when we open up the stores each day. The Molloy Dashboard is a huge reason why your program is so effective. We can measure ~ in real time ~ exactly how each sales associate is progressing. It's easy to use and equally as easy to implement at the store level. The recorded phone calls leave no doubt about how effective the program is and the coaching calls help sure up sales associates who are still struggling.

We look forward to a prosperous relationship with you for years to come.

Sincerely,

Chris Mitsos
Vice President / Mountain View Tire

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