GLASS INDUSTRY
Get a competitive edge by building trust and delivering exceptional service
The glass repair industry demands precision, efficiency, and excellent customer service. Whether you specialize in auto glass repair, residential window replacement, or commercial glazing, building trust and exceeding customer expectations is crucial for success. We equip your team with the skills and knowledge to deliver exceptional service, streamline operations, and drive business growth.
We address the specific needs of glass repair businesses
Customer Communication
Clearly explain repair options, pricing, and timelines to ensure customer understanding and confidence.
Efficient Service Delivery
Provide prompt and efficient service to minimize customer inconvenience and maximize satisfaction.
Optimizing Sales Processes
Streamlining sales workflows, from initial contact to closing the deal, can significantly impact efficiency and profitability.
Staying Ahead of the Curve
Keeping pace with industry trends, new technologies, and evolving customer preferences is crucial for long-term success.
HOW WE CAN HELP
We offer a comprehensive suite of services tailored to the specific needs of tire and auto businesses:
Sales Training
We provide training to help your team communicate effectively with customers, build rapport, present estimates with confidence, master closing techniques, and educate customers on glass maintenance and safety.
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Live Online Virtual Training
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1-on-1 Coaching
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In-Person Training
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Leadership Training
Sales Tools & Technology
We help you implement CRM systems to not only manage customer interactions and track repair jobs, but also to streamline communication and improve collaboration within your team. This includes features like scheduling, task management, and centralized communication tools to keep everyone informed and working efficiently.
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Missed Sales Opportunity Alerts
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Before & After Hour Bots
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CallMax Plus
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SalesMax Plus
Hidden Language KPI
We help you analyze customer data to personalize communication and identify trends, track KPIs to measure marketing effectiveness, and gain insights to improve the overall service experience.
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Employee Closing % Report
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Store Closing % Report
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Customized Reports
RESULTS YOU CAN EXPECT
Increased Customer Acquisition and Retention
Attract new customers and build loyalty through exceptional service and effective communication.
Improved Efficiency and Productivity
Streamline your operations and improve efficiency with the right tools and processes.
Enhanced Customer Satisfaction
Create a positive and reassuring experience for customers dealing with unexpected glass damage.
Stronger Brand Reputation
Build a strong reputation and brand through excellent service and customer satisfaction.
CLIENT TESTIMONIAL
“Beyond thrilled with the Molloy Program! Our employees are attending virtual training, individual sales coaching, and the mystery shopping calls that rate employee performance all help reinforce what they have learned during the training. Since partnering with Molloy, we have managed to achieve and maintain a high level of success, while other businesses fail.”
Brian Y.
OWNER | The Glass Doctor
